Message
Create / Import
Creates/Imports a Message in Social Gateway. The message will get routed to the right Case and Campaign according to the Rules defined by the Social Gateway administrator.
POST /api/v2/message
Input Parameters
| Name | Type | Description |
|---|---|---|
campaign |
string |
Required. Name of the campaign in Social Gateway |
source |
string |
Required. Channel of the message. Valid values are email or custom |
fromId |
string |
Required. Unique ID of the sender of the message (normally an email address) |
fromName |
string |
Required. Name sender - e.g. John Smith |
fromUserName |
string |
Logical username of the sender |
fromCrmId |
string |
CRM id of the sender |
fromCrmNick |
string |
CRM Nickname of the sender |
UUID |
string |
Unique ID of the message for the given source. If not sent, Social Gateway will compute it. |
subject |
string |
Subject of the message. If null, Social Gateway will compute it with the first 127 characters of content
|
content |
string |
Required. Complete text of the message |
note |
string |
Text note to be associated with the Case (supports multiple values) |
tag |
string |
Tag to be associated with the Case (supports multiple values) |
Response Sample
Status: 200 OK{
"success": true,
"case_id": 1,
"UUID": "FSAOIUFO4324324FJKQWRIO4234IOIOH23"
}