Update Case

Updates a Case in Social Gateway.

POST /api/v2/case/<case_id>

Input Parameters

Name	Type	Description
id	string	If the case_id is not passed in the url as the last part, then this parameter is tried.
subject	string	Title of the case
note	string	Text note to be associated with the Case (supports multiple values)
tag	string	Tag to be associated with the Case (supports multiple values)
echo_data	string	If set to true, SG will send over a data attribute in the response with the whole newly created object.
<any_attribute_name>	string	Additional dynamic attributes can be added by simply passing them on.

Response Sample

Status: 200 OK

{
  "id": 203,
  "first_open_date": "2015-03-16T22:13:03-0300",
  "reopened": false,
  "last_open_date": "2015-03-16T22:13:03-0300",
  "inbox_date": "2015-03-17T08:00:00-0300",
  "campaign": {
    "id": 2,
    "name": "gg"
  },
  "source": "email",
  "private": true,
  "subject": "Necesito ayuda !!!",
  "contact": {
    "id": 43,
    "name": "Juan Perez",
    "first_name": "Juan",
    "last_name": "Perez",
    "client_id": "4234534625",
    "extended_value": "53242354352253",
    "cases": 3,
    "profiles": [
      {
        "id": 113,
        "source": "email",
        "name": "Juan Perez",
        "ext_id": "jp@socialgateway.net",
        "user_name": "aram@socialgateway.net",
        "tags": [
          "spam"
        ],
        "creation_date": "2015-02-20T16:32:51-0300",
        "update_date": "2015-05-11T15:53:54-0300",
        "updated_by": "api"
      },
      {
        "id": 292,
        "source": "twitter",
        "name": "Juan Perez",
        "ext_id": "42416688",
        "user_name": "juanperez7010",
        "image_url": "http://pbs.twimg.com/profile_images/542701207/165901190_9e133991fb_o_normal.jpg",
        "about": "",
        "location": "Mexico",
        "followers": 436,
        "following": 2000,
        "creation_date": "2015-05-11T16:03:57-0300"
      },
      {
        "id": 5,
        "source": "facebook",
        "name": "Gatu Bela",
        "ext_id": "100003438147119",
        "user_name": "gatu.bela.129",
        "gender": "female",
        "image_url": "http://graph.facebook.com/100003438147119/picture",
        "tags": [
          "aaaee"
        ],
        "creation_date": "2015-01-08T00:39:42-0300",
        "update_date": "2015-05-11T16:04:55-0300",
        "updated_by": "support"
      }
    ],
    "url": "http://master.local2.socialgateway.net:8080/contact/43",
    "tags": [
      "spam"
    ],
    "notes": [
      {
        "date": 1431371012000,
        "text": "este cliente es ficticio",
        "userName": "support"
      }
    ],
    "creation_date": "2015-02-20T16:32:51-0300",
    "update_date": "2015-05-11T16:03:57-0300",
    "updated_by": "support"
  },
  "state": "Arrived",
  "credits": 0,
  "we_did_not_reply_since_date": "2015-03-16T22:13:03-0300",
  "handling_ms": 0,
  "sla_seconds": 259200,
  "messages_sent": 0,
  "messages_received": 1,
  "messages": 1,
  "url": "http://master.local2.socialgateway.net:8080/case/203",
  "tags": [
    "spam"
  ],
  "creation_date": "2015-03-19T00:35:28-0300",
  "update_date": "2015-05-11T16:03:57-0300",
  "updated_by": "support"
}