Case Messages
List
Lists associated messages of a Case.
GET /api/v2/case/<case_id>/messages
Add / Link
Adds a message to a Case.
POST /api/v2/case/<case_id>/messages/add
Input Parameters
| Name | Type | Description |
|---|---|---|
source |
string |
Required. the name of channel (facebook, twitter, youtube, email, sms, …) |
ext_id |
string |
Required. the id of the message in that whole channel |
Remove / Unlink
Unlinks a message from a Case if it is associated.
POST /api/v2/case/<case_id>/messages/remove
Input Parameters
| Name | Type | Description |
|---|---|---|
source |
string |
Required. the name of channel (facebook, twitter, youtube, email, sms, …) |
ext_id |
string |
Required. the id of the message in that whole channel |